Refund eligibility depends on the type of service, its delivery state and the circumstances of the transaction.
Digital services behave differently from physical products. Whether a refund is available therefore depends on whether the relevant service has been delivered, consumed, started, failed or otherwise reached a final state.
Because Marketplace products may contain immediately accessible digital information or credentials, completed delivery can limit refund eligibility.
SMS refund eligibility depends on the provider and order state. Eligible failed or cancelled transactions may be returned to the Logs.ng wallet.
Boost orders may begin processing shortly after submission. Refund or adjustment eligibility depends on the provider's final order result and the amount of service delivered.
eSIM refund eligibility depends on provisioning and usage state. Failed provider allocations can be returned to the Logs.ng wallet, while successfully provisioned or consumed plans may no longer be refundable.
A payment that appears pending is not automatically a failed payment. Logs.ng may verify the payment status before making any wallet adjustment.
If you believe a transaction qualifies for a refund or adjustment, submit a support ticket from your Logs.ng account and provide the relevant order or transaction information.
Logs.ng may review platform records and relevant provider information before determining the appropriate outcome.
Where a refund is approved for a transaction paid from the Logs.ng wallet, the amount may be credited back to the wallet and recorded in the customer's transaction history.
Payment-related corrections may require separate handling depending on the payment method and processor involved.
